Customer Service Charter Approved by Cabinet

11.43.21pm BST (GMT +0100) Wed 25th Jul 2007

Customers will be put at the heart of service provision. This is Milton Keynes Council's promise to residents following the Cabinet's approval of a Customer Service Charter.

The Charter is a public statement setting out what the Council considers as an excellent level of service and the core customer service values that all employees and service areas are expected to adhere to.

Liberal Democrat councillor Phil Gerrella, cabinet member for resources and performance, said: "We are committed to providing excellent services to our customers and this Charter is to make everyone aware of the minimum level of service to expect from our staff, wherever and whoever they are dealing with.

"The Charter covers telephone calls, face-to-face contact with customers, use of the Council's website, personal visits to people's homes/businesses and written communication. Its implementation will help us to meet our key objectives of improving the experience of our customers - ensuring the Council is responsive to customer needs, improving our understanding of customers and their needs, and making it easier for people to access council services."